Packing Video Proof Software

Automatically record packing stations and tie the video to the Order ID. Resolve "missing item" disputes instantly.

Book a Live Demo View Pricing

The Cost of Blind Fulfillment

When a customer claims an item is missing, without packing video proof, you either refund them and lose margin, or deny the claim and risk a chargeback. Investigating manually via CCTV takes hours.

When should you invest in packing video proof software?

If you are experiencing these operational pain points, manual QA is no longer enough.

Customer Experience (CX)

  • • Surge in "missing item" tickets eating up support time.
  • • Auto-approving refunds to avoid bad reviews due to lack of proof.
  • • Negative brand perception from incorrect shipments.

Operations & QA

  • • Inability to identify the root cause of picking errors.
  • • Wasting hours scrubbing un-indexed ceiling CCTV footage.
  • • Manual spot-checks failing to catch high-volume anomalies.

Finance & Legal

  • • Losing chargebacks with Stripe/PayPal due to lack of visual proof.
  • • Client brands threatening to penalize you for missed SLAs.
  • • High replacement costs for falsely claimed missing inventory.

How packing video proof software transforms your operation

Before EZPacks

Unresolved Claims

You have no way to prove the item was packed correctly. You issue a refund to avoid a bad review.

With EZPacks

Undeniable Proof

EZPacks sits invisibly at the packing station. The operator scans a barcode, packs the box, and the system records the entire session. The footage is automatically indexed to the order ID. You send the HD video link to the customer and close the dispute.

Is this the right fit for your workflow?

Perfect Fit For:

  • High-volume fulfillment centers shipping hundreds of orders daily.
  • Teams seeking to reduce return fraud and chargebacks.
  • Brands requiring strict visual SLA compliance.

Not A Fit For:

  • Low-volume shipping operations (under 50 orders/day).
  • Operations where you do not handle CX or refund disputes.

How the Workflow Operates

Seamless integration into your existing warehouse flow.

1

Scan barcode to trigger recording

2

Pack the order under HD camera

3

Close box to end recording

4

Instantly retrieve by Order ID

The Business Outcome

Type the Order ID into EZPacks to instantly retrieve high-definition packing video proof. Send the evidence link to the customer or payment gateway to close the dispute in seconds.

Frequently Asked Questions

Q: Do operators have to click "start" and "stop"?

A: No. The recording is triggered by the initial barcode scan and stops when the next scan occurs or via timeout.

Q: How long is the video proof retained?

A: Footage is stored locally at the pack station or synced to your cloud storage according to your configured retention policies.

Q: How long does it take to set up EZPacks?

A: Deployment is rapid. A standard pack station can be equipped and recording within 15 minutes. Our software is designed to be plug-and-play with your existing USB barcode scanners.

Q: Does it integrate with our existing WMS/ERP?

A: Yes. Because EZPacks listens to standard keyboard-emulated barcode scans, it works alongside any web-based or native WMS without complex API integrations.

Q: How much storage space does the video take?

A: We optimize our video compression specifically for warehouse packing. You can choose to store videos locally on the station PC or automatically sync them to your secure cloud storage.

Ready to secure your shipments?

Start building your visual audit trail today.

Request a Custom Demo