Investigate Wrong Item Claims

Did you ship the wrong SKU, or is the customer mistaken? Find out instantly.

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The Cost of Blind Fulfillment

"I received the wrong item" is a common customer claim. Without proof, you are forced to issue a refund and pay for return shipping, destroying your margin.

When should you invest in investigate wrong item claims?

If you are experiencing these operational pain points, manual QA is no longer enough.

Customer Experience (CX)

  • • Surge in "missing item" tickets eating up support time.
  • • Auto-approving refunds to avoid bad reviews due to lack of proof.
  • • Negative brand perception from incorrect shipments.

Operations & QA

  • • Inability to identify the root cause of picking errors.
  • • Wasting hours scrubbing un-indexed ceiling CCTV footage.
  • • Manual spot-checks failing to catch high-volume anomalies.

Finance & Legal

  • • Losing chargebacks with Stripe/PayPal due to lack of visual proof.
  • • Client brands threatening to penalize you for missed SLAs.
  • • High replacement costs for falsely claimed missing inventory.

How investigate wrong item claims transforms your operation

Before EZPacks

Unresolved Claims

You have no way to prove the item was packed correctly. You issue a refund to avoid a bad review.

With EZPacks

Undeniable Proof

Search the order number in EZPacks and watch the high-definition video of the items going into the box. You can clearly see the product packaging and labels. You send the HD video link to the customer and close the dispute.

Is this the right fit for your workflow?

Perfect Fit For:

  • High-volume fulfillment centers shipping hundreds of orders daily.
  • Teams seeking to reduce return fraud and chargebacks.
  • Brands requiring strict visual SLA compliance.

Not A Fit For:

  • Low-volume shipping operations (under 50 orders/day).
  • Operations where you do not handle CX or refund disputes.

How the Workflow Operates

Seamless integration into your existing warehouse flow.

1

Receive wrong item claim

2

Search order in EZPacks

3

Visually confirm the packed SKUs

4

Resolve the ticket with evidence

The Business Outcome

Definitive proof. Either confirm the warehouse made a mistake and apologize, or prove the correct item was shipped to deny fraudulent wrong item claims.

Frequently Asked Questions

Q: Can the camera see small SKU numbers?

A: Yes, standard HD webcams mounted 3 feet above the table provide excellent clarity.

Q: What if the packer obscured the item?

A: Proper camera placement and basic training ensure items are visible before going into the box.

Q: How long does it take to set up EZPacks?

A: Deployment is rapid. A standard pack station can be equipped and recording within 15 minutes. Our software is designed to be plug-and-play with your existing USB barcode scanners.

Q: Does it integrate with our existing WMS/ERP?

A: Yes. Because EZPacks listens to standard keyboard-emulated barcode scans, it works alongside any web-based or native WMS without complex API integrations.

Q: How much storage space does the video take?

A: We optimize our video compression specifically for warehouse packing. You can choose to store videos locally on the station PC or automatically sync them to your secure cloud storage.

Ready to secure your shipments?

Start building your visual audit trail today.

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