Shipping Claim Proof

Generate indisputable evidence for carrier loss and damage claims.

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The Cost of Blind Fulfillment

When a package is lost or damaged by FedEx, UPS, or USPS, filing a shipping claim is a nightmare. Carriers often deny claims due to "insufficient packaging" or lack of proof of value.

When should you invest in shipping claim proof?

If you are experiencing these operational pain points, manual QA is no longer enough.

Customer Experience (CX)

  • • Surge in "missing item" tickets eating up support time.
  • • Auto-approving refunds to avoid bad reviews due to lack of proof.
  • • Negative brand perception from incorrect shipments.

Operations & QA

  • • Inability to identify the root cause of picking errors.
  • • Wasting hours scrubbing un-indexed ceiling CCTV footage.
  • • Manual spot-checks failing to catch high-volume anomalies.

Finance & Legal

  • • Losing chargebacks with Stripe/PayPal due to lack of visual proof.
  • • Client brands threatening to penalize you for missed SLAs.
  • • High replacement costs for falsely claimed missing inventory.

How shipping claim proof transforms your operation

Before EZPacks

Unresolved Claims

You have no way to prove the item was packed correctly. You issue a refund to avoid a bad review.

With EZPacks

Undeniable Proof

EZPacks records the entire packing process, including the final sealing of the box and application of the shipping label, proving the box was shipped in perfect condition with adequate dunnage. You send the HD video link to the customer and close the dispute.

Is this the right fit for your workflow?

Perfect Fit For:

  • High-volume fulfillment centers shipping hundreds of orders daily.
  • Teams seeking to reduce return fraud and chargebacks.
  • Brands requiring strict visual SLA compliance.

Not A Fit For:

  • Low-volume shipping operations (under 50 orders/day).
  • Operations where you do not handle CX or refund disputes.

How the Workflow Operates

Seamless integration into your existing warehouse flow.

1

Record the use of proper dunnage

2

Record the box being sealed securely

3

Export video for the carrier

4

Win the shipping damage claim

The Business Outcome

Higher carrier claim win rates. Submit the video link alongside your claim to prove the package was prepared correctly according to carrier guidelines.

Frequently Asked Questions

Q: Do carriers accept video as shipping claim proof?

A: Yes, video demonstrating proper packaging materials is highly effective at overturning claim denials.

Q: Does this prove the package was handed to the carrier?

A: It proves the package was prepared correctly; you still need your carrier scan logs for chain of custody.

Q: How long does it take to set up EZPacks?

A: Deployment is rapid. A standard pack station can be equipped and recording within 15 minutes. Our software is designed to be plug-and-play with your existing USB barcode scanners.

Q: Does it integrate with our existing WMS/ERP?

A: Yes. Because EZPacks listens to standard keyboard-emulated barcode scans, it works alongside any web-based or native WMS without complex API integrations.

Q: How much storage space does the video take?

A: We optimize our video compression specifically for warehouse packing. You can choose to store videos locally on the station PC or automatically sync them to your secure cloud storage.

Ready to secure your shipments?

Start building your visual audit trail today.

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